Got some questions? These are some frequently asked questions that we have answered already.
Order delivery can take between 1-5 working days; depending on the size and availability of the product. Orders are processed within 24 hours and are generally scheduled for delivery the following working day. Timely delivery is subject to availability of stocks and payment authorizations. In certain cases, we might request for some form of payment verification or source to process the order.
Delivery is free nationwide. However, in some cases, such as Cash on Delivery, handling charges may be applied.
On dispatch, you will be provided a Tracking ID for your order through SMS. The SMS sent will be from the courier company delivering your order. You can log on to our Courier Partner’s websites for local and international orders respectively, enter your tracking ID and track your order. Tracking
We use Call Courier for all orders.
How many times will the courier agent attempt to deliver my order in case I am unavailable to receive it?
Our delivery agents make two attempts to deliver a parcel. Kindly ensure that the address, country and area code while placing an order given is accurate. On the second failed attempt, the item(s) will be returned to us.
It is only possible to change the address of a processed order before it has been dispatched. Please reach out to us on our social handles or WhatsApp at 0092 310 4413700 and check if your order has been dispatched or not.
• Cash on Delivery (available nationwide) • Online payment (Visa Debit/Credit, Master Debit/Credit)
All payment information on our website is processed on a fully encrypted and secure platform and kept confidential with only authorized personnel having access to your information.
In case of a payment failure, make sure that the payment information you have provided is accurate. If your account has been debited after a payment failure, it is normally reimbursed to your bank account within 7 business days.
To avail COD, please follow these instruction. • At checkout, select ‘Cash on Delivery’ • Upon the courier’s arrival, check for the original receipt and pay only the amount mentioned on that receipt in cash.
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